FAQs
Here are just a few of the frequently asked questions. Our Policies page contains more in-depth information on certain topics.
Q: How do I make an appointment?
A: At this time, we ask that you call our office during clinic hours at 509-448-PEDS (7337)
Q: What are your office & appointment hours?
A: We are available to answer phone calls Monday through Friday from 8:00 am to 4:30 pm. We do close for a lunch break from 12:00 pm to 12:45 pm, but are here if you have an urgent issue. Please follow menu prompts on our phone system to reach us during lunch.
Providers schedules can vary by the provider, day of the week and time of year. However, they typically see patients between 8am and 4:30pm (with the exception of the lunch hour).
Q: Can my child be seen on the same day that I call?
A: Illnesses can’t be ‘scheduled’, so we strive to see our “sick” (acute illness) kids the same day. In order to have “same-day” appointments available, we have to limit the number of pre-scheduled visits. Inherently, this means that the providers may not have immediate openings for well-child visits. Robin typically has well-child openings during the current month. Families do cancel, so you are always welcome to inquire about current openings.
Q: Are you taking new patients?
A: We likely are. Please visit our New Patients page for more information.
Q: We already patients, but are expecting another child. What do we need to do?
A. First of all, CONGRATULATIONS! Secondly, please call us or send us a message (click here) so that we can put you on our newborn list.
Q: What do I do once baby is born?
A: If you are delivering in the hospital, we partner with the pediatric hospitalists at Spokane area hospitals. They will visit you and perform your newborn’s exam(s). Call us to schedule the first visit once you are settled in at home. The discharge paperwork should indicate when they would like that first visit.
The same goes if you are delivering at home, a birthing center, a facility outside of Spokane, etc. Give us a call when it is feasible to do so, and we’ll schedule the first appointment.
The first visit typically occurs when the baby is 3 to 5 days old.
Q: How often should my child have a check-up?
A: Once your child turns 3 years old, we like to see them yearly. Prior to that, they are seen more frequently. Visit our Well Child page for more information.
For an appointment with your preferred provider and more day/time options, please make your child’s well visit as far in advance as possible. We do have our schedule open 12 months in advance.
Q: Can I talk with the medical staff during the day if I have a question about my child?
A: Yes. Please call the clinic at 509.448.7337 and select the triage voicemail option. We strive to answer all questions the same day.
Q. What do I do when the office is closed and I have an urgent issue?
A: If it is a true emergency, please call 9-1-1 or go to the nearest emergency room. We prefer Providence Sacred Heart’s Pediatric ER.
You can check to see if you can find an answer on our website. The Symptom Checker is a great resource.
If it is an urgent issue that can not wait until we are open, you may contact the Nurse Advice Line offered by your insurance company or use our after-hours triage by following the prompts on our phone system. Utilizing our after-hours triage may result in a service charge. Please click here for more information.